Our company handcrafts all custom products within 5-10 business days (prior to shipping). Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
Custom vs. Pre-Made
Check your listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade. Custom orders will take 5-10 business days to be created for you.
CUSTOM PRODUCT DISCLAIMER
Care for your aromatherapy product by:
*DO NOT KEEP PRODUCTS IN THE SUN
*KEEPING AWAY FROM EXTREME SUN OR HEAT
Your product(s) can be damaged if exposed to:
*EXTREME SUN OR HEAT
We always love creating custom products for our customers. Please review the Work With Us page or contact us for a quote. Custom orders can have a lengthier processing time. Ask us for details.
Our company ships through the following carriers USPS
We do our best to apply fair shipping costs to each order. We charge a low, flat shipping rate to be fair to all customers.
Selecting expedited shipping during checkout (for custom items) does not ensure a faster processing time. Your product may still need 5-10 business days to be handmade.
Given the nature of aromatherapy products, roller bottles and custom products are not eligible for return. Please contact customer service at firstname.lastname@example.org if you are not happy with your order.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If your items is deemed eligible for return/refund, you should mail your product to:
14241 NE Woodinville Duvall Rd
Woodinville, Wa 98072
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Victoria Sexton (Natural Goodness, LLC) is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com.